BACKGROUND :

  • The Charter has been developed and managed according to the best practices in this field.
  • The Charter outlines details to public on what they can expect while engaging with SEDA Malaysia. The Charter includes service quality and outlines on best ways to meet public’s expectations.
  • The Charter is open for feedback for future improvements.

OUR MISSION :

  • 1
    Ensure sustainable energy plays an important role in the nation’s economic development and environment conservation.
  • 2
    Ensure existing sustainable energy programmes are managed prudently and efficiently.
  • 3
    Continuously assess new potential sustainable energy solutions in partnership with our domestic and international stakeholders to diversify and complement the existing portfolio of our existing sustainable energy programmes.
  • 4
    Advocate the public towards accepting responsibility in a paradigm shift towards living sustainably.

SEDA Malaysia is committed to improve the quality of services provided to the stakeholders.

The Charter aims to support the vision and mission of SEDA MALAYSIA.

In carrying the roles and responsibilities to the public, SEDA Malaysia operates within the following core values:

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What You Can Expect From SEDA MALAYSIAEngagement in a friendly, courteous and of professional conduct.Honest, fair, equitable and unbiased. We ensure the continual improvement of our processes. We process applications according to approved procedures. We will endeavour to communicate with our stakeholders on changes to any policies, rules and regulations. 
What SEDA MALAYSIA Expect From YouTreat our employees with courtesy. Be honest with us. When required, please provide the necessary information within the specified times.  Provide your feedback to improve our processes through complaints, compliments and suggestions. Comply with relevant legal and other requirements you are supposed to meet for application processing.  

STANDARD PROCESS DETAILS :

Dealing with Applicants

Feed-in Tariff (FiT)BiomassBiogas and Small Hydro: e-BiddingNet Energy Metering (NEM)Registered Solar PV Investor (RPVI) 
Announcement of quota release prior to opening for application submission.
Application of Quota:

(1st come 1st served basis) 

From the date of complete document submission until the issuance of Feed-in Approval certificate
Application of Quota 

From e-bidding submission closing date until the issuance of Feed-in Approval certificate
Approval of application – from the date of complete submission and payment of fee  

(No outstanding electricity bills and pending meter tampering case) 
New registration and renewal

(from the date of complete submission until published at SEDA’s website) 
NO. OF DAYS (CALENDAR DAYS)
60~90
21
110
10
14* 
Registered PV Service Provider (RPVSP) 
Local Manufacturer and Assembler (LMA) Qualification under FiT Mechanism 
PV Monitoring System (PVMS) Reports Subscription
Training Certification
New online registration

(from the date of complete submission until published at SEDA’s website) 

Renewal of online registration

(from the date of complete submission until published at SEDA’s website) 
For new online registration

(starting from complete online submission after approval from Jawatankuasa Operasi Pasaran (JKOP) meeting until being published at SEDA’s website) 

Renewal of online registration (from the date of complete submission until published at SEDA’s website) 
Approval of purchase report.
Issuance of Certificate of Attendance and Qualified Person 
NO. OF DAYS (CALENDAR DAYS)
60*
21*
21* 
1** 
30***

Note:  

(*) excluding time required for payment of fee
(**) after payment
(***) after notification of examination result 

Dealing with Complaints

Complainants 
All complaints will be recorded. 

To inform and resolve customer’s complaints within the set working days. 

For complaints that require more comprehensive investigation, complainants will be informed of follow-up status from time to time. 

Public can lodge complaint through SEDA’s website - http://www.seda.gov.my/misc/enquiry/ 

Email: [email protected]. 

Fax, phone, or; by contacting our Front Officer. 

We will respond promptly and seriously to all complaints received and we are committed to rectifying problems.
NO. OF DAYS (CALENDAR DAYS)
7

Dealing with Enquiries

Enquiries: Public/Media 
Request for Endorsement 
To coordinate and respond to media enquiries or request within the set working days.  

For enquiries that require comprehensive preparation, the enquirer will be informed of the status of the complaint from time to time. 

For media – Issuance of Note to the Editor (NTE) within 24 hours prior to the program date. 

Distribution of the Media Statement to the mass media will be in accordance with Management's decision. 

Public/Media can lodge enquiry through SEDA’s website - http://www.seda.gov.my/misc/enquiry/. 

Email: [email protected]. 

Fax, phone, or; By contacting our Front Officer. 

We will respond promptly and seriously to all enquiries received and we are committed to provides the response within the specified time. 
To process and approve the application for the usage of SEDA’s logo for collaboration or endorsement purposes within the set working days.
  
Approval must be in accordance with the Authority's Act.
NO. OF DAYS (CALENDAR DAYS)
77